This document constitutes a contract between Crystal Clear ESL (PROVIDER) and the student or parent/legal guardian of the student (STUDENT) for language tuition classes and associated supplementary material and communication as deemed appropriate by the provider, and falls under English law.
Crystal Clear ESL is a registered sole proprietorship at, xx Wood End Way, Eastleigh, SO53 4LN, United Kingdom.
The nature of this contract is a package of (10/20/30) English classes of a 25-minute duration. The schedule for contracted classes must be agreed between the STUDENT and the PROVIDER prior to purchase. The schedule of any packages purchased without prior agreement is not guaranteed. Any changes to the classes or the schedule must be made in writing with one month notice by either party. Fees are payable for each package of classes in advance to scheduled classes; classes will be suspended or cancelled if a package has not been renewed in advance. Should changes to the schedule or cancellations occur less than one month before, the following is agreed:
Upon commencement of the contract, the STUDENT and the PROVIDER will agree an appropriate number of classes per week, as well as a recurring day and time. This slot will then be reserved for the student until such time as either party cancels the contract. Changes to the schedule may be initiated by either party, in accordance with the above (1.0) policy. Where the schedule is not regularly maintained by the STUDENT, the PROVIDER may review or cancel the contract and offer the time to another student. The STUDENT and the PROVIDER are entitled to inform the other party of absence or leave within the notice period outlined above (1.0), for which time the CUSTOMER will not be billed. There will be holiday entitlements (normally in August) by the PROVIDER as well as company closures over the Christmas period each December, dates to be confirmed. All planned absences should be confirmed no later than 1 month in advance of the date of planned absence
Standard class packages will be billed in US dollars ONLY based on the following rates:
Any indication of pricing in alternate currencies, such as Chinese RMB, are for indicative purposes only, are subject to currency fluctuations and the PROVIDER makes no claim to their accuracy.
Class packages are payable in advance of the start date of the lessons. Where individual prices have been set, these will be confirmed separately on a case by case basis. The STUDENT will be notified at the finish of their package, at which time package renewal is necessary to continue lessons. Payment is to be made by the STUDENT to the PROVIDER using the online transaction system at www.esl-curriculum.com/learn and by card or AliPay. Any and all additional fees charged by the STUDENT’S bank or credit card issuer must be covered by the STUDENT.
Course prices are periodically reviewed and from time to time the cost of courses may increase. In such instances, increases will only affect package renewals and the STUDENT will be given two months’ notice͘. The PROVIDER is not obliged to provide reason for any change to the class price, nor to maintain equal pricing for new students. The STUDENT has the right to refuse the price change and the contract amendment, with one month notice, thus providing their notice to discontinue classes.
STUDENTS are expected to conduct themselves in a serious manner during lesson times. This includes, but is not limited to:
Parent supervision and/or support may be requested during the lesson and is gratefully received. Please note, when accompanying a STUDENT during the class, parents should assist with their behaviour and attention only. The PROVIDER is solely responsible for lesson content, eliciting responses and providing necessary corrections to the STUDENT.
The PROVIDER reserves the right to add to or amend the contract periodically. Failure by the STUDENT to sign or adhere to any amendments constitutes the STUDENT’S cancellation of the contract. One month notice of amendments must be provided by the PROVIDER.
Please note that in the interests of child protection and safety, lessons may be recorded and securely stored by the PROVIDER. These files will not be shared with any individual who does not have direct responsibility for the STUDENT’S safety and wellbeing͕ either inside or outside of Crystal Clear ESL. These recorded image files will be held for a period of 12 months.
By ticking your agreement to these Terms and Conditions, the STUDENT confirms acceptance of the above terms and conditions and consents to the processing of your personal data, including but not limited to name, address, email, telephone number, photo and video images.